1. Return Policy
Once an order has been placed and the Store has shipped the product, the Store does not accept returns or exchangesin cases where the customer has changed their mind, ordered the wrong product, no longer wants the product, or is dissatisfied with the product, unless the case falls under the conditions specified in this policy.
Returns or exchanges will only be considered if the product has been damaged due to an issue attributable to the Store, or if there has been an error on the part of the Store, and the product is still within the applicable warranty period.
2. Cases Eligible for Product Exchange
Customers may submit a claim for a product exchange only in the following circumstances:
The product was damaged or defective due to an issue attributable to the Store before or during shipment.
The Store shipped a product that differs from the item ordered by the customer.
The product has a manufacturing defect or defect resulting from an error attributable to the Store.
The product is still within the applicable warranty period.
All product exchanges are subject to inspection and approval by the Store before any exchange can be processed.
3. Cases Not Covered by the Exchange Policy
The Store shall not be responsible for any damage or defects resulting from:
Improper use or failure to follow the product’s instructions.
Installation, assembly, modification, or alteration of the product by the customer or any third party.
Improper use or use beyond the product’s intended specifications.
Damage caused by accidents, dropping, impact, or improper storage.
Normal wear and tear resulting from ordinary use.
Damage caused by force majeure or external factors beyond the Store’s reasonable control.
Products that are no longer covered by the applicable warranty period.
Any other circumstances that do not result from damage or errors attributable to the Store.
4. Warranty Period
Products are covered by the warranty period specified by the Store. The warranty period may vary depending on the type of product and shall be based on the warranty information stated on the product page, warranty card, or other relevant documentation.
Customers must notify the Store of any issue or submit a warranty claim within the applicable warranty period. Once the warranty period has expired, the Store may no longer be able to accept the claim or provide a product exchange.
5. Claim and Product Exchange Procedure
If a customer discovers that a product is damaged, defective, or affected by an error attributable to the Store, the customer must contact the Store via [Email Address/Contact Channel] and provide the following information:
Order number
Customer’s name
Details of the issue or damage
Photographs or videos showing the condition of the product and the damage
Photographs of the packaging and shipping label, where applicable
The Store will review the information and supporting evidence provided before determining whether the claim is eligible.
Customers must receive confirmation and approval from the Store before returning any product. Products returned without prior authorization from the Store may not be eligible for a claim or exchange.
6. Product Exchange
If, after inspection, the Store determines that the product is covered by the applicable warranty and that the damage or defect resulted from an issue attributable to the Store, the Store will arrange for a replacement product, subject to product availability.
If the same product or model is no longer available or cannot be sourced, the Store may offer an appropriate alternative, such as a replacement with a product of similar value, or a refund, subject to the Store’s consideration and agreement with the customer.
7. Shipping Costs for Product Exchanges
If a product exchange is required due to damage, defects, or an error attributable to the Store, the Store will consider covering the applicable shipping costs in accordance with the circumstances and the Store’s applicable terms and conditions.
For cases that are not attributable to an error on the part of the Store, the customer may be responsible for shipping costs and any other related expenses.
For international warranty claims or product exchanges, additional costs such as international shipping charges, taxes, duties, or customs fees may apply. Such costs will be handled on a case-by-case basis in accordance with the applicable circumstances and the Store’s terms and conditions.
8. Refund Policy
In general, the Store does not offer refunds for purchased products and will provide a product exchange only where the product qualifies under the applicable warranty and the damage, defect, or error is attributable to the Store.
If the Store is unable to provide a replacement product, for example, because the same product or model is no longer available or cannot be sourced, the Store may consider issuing a refund on a case-by-case basis, subject to the Store’s applicable terms and conditions and applicable law.
9. Claim Inspection and Determination
The Store reserves the right to inspect the product, supporting evidence, and the cause of the damage or defect before approving any warranty claim or product exchange.
The determination of whether a product qualifies for warranty coverage will be based on the condition of the product, the evidence provided, and the applicable warranty terms and conditions for that product.